Ox Chop end grain boards will be warranted free from defects in material and workmanship for a period of 60 Days from the date of purchase. All returns must have prior authorization. Call 205-426-9200 for a Return Authorization Number. This number should be clearly marked on the return package. Authorized returns must be received within 21 days of authorization; they must be returned in the original packaging and sent insured. Damages which occur during return shipping will be the responsibility of the customer.
Defective products are described as anything which will render the board as unusable such as warps, cracks or splits. The natural discoloration of the wood is not a defect. All defective items will be repaired, replaced or refunded at Ox Chops’ discretion. Defective items accepted for return will be shipped back to OX CHOP at OX CHOP’s expense. Return shipping to the customer will be at OX CHOP’s expense. Returned items must be in the original packaging, sent insured.
All non-defective items that are accepted for return will be at Ox Chop’s discretion. All non-defective items will be charged a 25% restocking fee. Returned items must be in the original packaging, sent insured. Return shipping costs will be the responsibility of the customer.
CUSTOMER INDUCED DAMAGE:
All items with customer induced damage will not be accepted for returns.
Due to the customer specific nature of special orders, special order boards are not eligible for returns. Exclusions are for damages during shipping or manufacturing defects.
If your Ox Chop arrives with visible damage, it is our recommendation you refuse delivery and require the carrier to return the package to us. If you find any hidden damages they must be reported to Ox Chop immediately after receipt along with a written description of the damages and photos.